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Samara Computers
protects its consumers' right to privacy. The following
guidelines outline fair and appropriate handling of all consumer
information passed through this Web site.
| Samara Computers Consumer Privacy Policy
Guidelines |
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We at Samara Computers value our consumers and take great pride in
assuring that their privacy is maintained. With electronic mail, Internet,
and other online resources growing exponentially, it is important that we
maintain an environment where our consumers feel comfortable that the
information they provide us will not be misused.
This protection of consumer privacy is best achieved through cooperation
between the business community, customers, service providers, government
agencies, and information collectors. We at Samara Computers, believe every
consumer should be able to conduct business with us without having their
personal information used for unrelated purposes.
This document provides guidelines that Samara Computers uses to ensure proper handling of all consumer information.
We believe our
consumers should have the right to decline disclosure of personal
information that is collected on our databases. The records for those
individuals who request that their personal information not be used for
future mailings or phone calls will be marked in our database so that
their names will be excluded from any contact in the future.
Currently, we mark consumer records in two ways:
1. Do not mail excludes the consumer's name from our direct mail
campaigns.
2. Do not call indicates that the consumer does not wish to
receive any phone communication (i.e., phone research or telemarketing
campaigns) from Samara Computers.
Consumers can request removal of their name and consumer information by
the following methods:
- Writing Samara Computers
with the request:
Samara Computers
Samara, 5235 Costa Rica
- Calling Samara Computers
Consumer Service Center:
(506) 26560973 or 8372-0907
- Faxing Samara Computers
Consumer Service Center:
(506) 2656-1002
| Samara Computers
Consumer Information Sources |
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Samara Computers's consumer information is collected when consumers:
- Call Samara Computers
Consumer Service Center (CSC). When consumers call the
CSC, we might ask for their names, address, phone number, and other
consumer profile information that helps us better serve their needs in
the future. Consumer information is collected only if the consumer has
given us permission to do so. This information helps facilitate
communication with our consumers by allowing us to quickly and
efficiently identify the consumer.
- Respond to
various marketing campaigns (i.e., advertisements, business reply
cards, offers, etc.). This consumer information collected is
completely voluntary. In most cases, consumers are given a choice to
have their names removed by checking the appropriate box on the
questionnaire.
- Visit the
Samara Computer Web site (Samara Computers).
Consumers might be asked to respond to survey questionnaires or to
register to receive future mailings and product updates. Consumers
might also be asked to provide consumer information before downloading
Samara Computers brand software products.
The consumer information we collect allows us to better understand our
consumers and their product and service preferences. Consumer profiles
help us develop products and programs which meet our consumers' needs. The
typical consumer profile information collected is: name and postal
address, phone or fax number, types of printers used, job title, Samara
Computers
brand product usage, and stores or dealers used to purchase Samara
Computers
products.
| Samara Computers Brand Online Services |
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Samara Computers Worldwide Office Products' consumer Web site is
Samara Computers Consumers
that visit our site can preview product information, locate dealers, and
download software templates. From time to time, we ask our consumers to
respond to surveys or questionnaires, to register to receive future
mailings or product updates, or to download Samara Computers software products.
| Information
collected about a consumer may include: |
- Contact or
locator information (such as name, postal, and email addresses);
- Navigational
information (such as data revealing consumers' preferences or the
choices they make among the range of products, services, or sites);
- Other consumer
profile information that helps us better target our products and
services.
| Uses of
Consumer Information |
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Consumer information
may be used for various research projects aimed to better understand
Samara Computers
products consumer preferences. The data may be used to evaluate consumer
reactions to content, products, and services offered online. It may also
include using the consumer's name and address for direct mail or other
consumer communication methods.
On occasion, we may also disclose names and information collected to
approved firms that conduct market research for
Samara Computers
or to
companies that do joint promotional activities with Samara Computers. Those
consumers who have requested removal of their name and consumer
information should not be contacted.
We would only use
online email communication with consumers who have given us permission to
do so. When used, we will provide our consumers a mechanism through which
they can request that Samara Computers
omit their email addresses from lists
or databases. We will always provide our consumers with an email address,
postal address, and telephone number at which we can be contacted.
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